Shipping policy

Shipping Policy – Oud Empire

At Oud Empire, every fragrance is carefully prepared and dispatched with precision.

UK Delivery

Same-Day Dispatch

Orders placed before 8:00 PM (UK time) are dispatched the same day.

Orders placed after 8:00 PM will be dispatched the next working day.

International Shipping

We ship internationally.

Shipping rates and delivery times are calculated at checkout depending on destination.

All international orders include tracking.

Returns

Due to the nature of fragrance products, we can only accept returns on items that are unused, unopened, and in their original packaging.

Customers are responsible for return shipping costs.
If an item arrives damaged or faulty, please contact us within 48 hours of delivery with photo evidence and we will resolve the issue promptly.

Delivery Delays

While we aim to meet all delivery timeframes, delays caused by couriers or customs are outside of our control.

For order support, contact:

enquire.oudempire@gmail.com

Country/Region